bad tech support

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As a website owner it might be one of your biggest fears — clueless tech support reps through your hosting company. After all, there’s plenty that can go wrong with your Web host. You need to feel confident that their tech support can answer your questions and address any problems that come up.

Sometimes they can’t. Every once in a while you’ll come across tech support reps who either don’t understand the problem or simply don’t know what they’re doing. I want to share a recent experience with a tech support rep in the latter group, and then discuss some tips on what you can do if you get one of these nightmare tech support reps handling your problem.

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Hackers are constantly creating headaches for webmasters. From government websites to small business sites, hackers spread their attacks far and wide. And if your website gets hacked, recovery can be a huge challenge.

The key is to do everything you can to prevent malicious attacks from ever happening. Some will say that hacking is just a part of being online, and that there’s nothing you can do to stop it. This is partially true as some hackers can crack even the most secure website, but that doesn’t mean you shouldn’t take the basic steps to protect your website as best as possible. [click to continue…]

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Whether you’re about to launch a new website or it’s time to renew the hosting on your current site, you may consider trying out a free web hosting service. I mean, it’s free, so you have nothing to lose, right? Wrong.

With a free hosting service, you could be throwing away your entire online presence. That’s because free web hosting has a collection of disadvantages. Here are the top reasons you shouldn’t use a free hosting service. [click to continue…]

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