InMotion Hosting

InMotion Hosting
Overall Rating55555
Features4.84.84.84.84.8
Price4.84.84.84.84.8
Customer Service55555
Reliability4.94.94.94.94.9
Uptime55555
Ease of Use4.894.894.894.894.89

When it comes to choosing the right Web hosting company, one of the biggest considerations is technical support. You don’t want to be left with your sites offline for hours or even days while you try to reach your host’s support department. That’s why 24/7 support is so important.

Even more important are the support options available to you. The more the better. Sometimes you need to speak with a person directly to get a quick answer to a question. At other times you’ll be too busy for a call or live chat session, so you want to know that you can send an email and get good support that way too. InMotion Hosting is a great example of a host that covers all the bases in the support department.

Features

Here are some of the features of KnownHost’s managed hosting packages.

Control Panel: InMotion Hosting accounts use the cPanel control panel.

Uptime: InMotion Hosting offers 99.9% uptime on its servers.

Support: InMotion Hosting offers an impressive array of technical support options, including 24/7 phone, email, and live chat support.

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Server Space Bandwidth per month Domains Allowed* Price per Month
Business Class Shared Hosting
Launch Unlimited Unlimited 2 $5.95 – $6.95 / mo (prepaid for 24 or 12 months)
Power Unlimited Unlimited 6 $7.95 – $8.95 / mo (prepaid for 24 or 12 months)
Pro Unlimited Unlimited 25 $17.95 per mo (less with 12 – 24 month commitments)
VPS
VPS-1000 40 GB RAID-10 750 GB Unlimited $29.95 – $39.95 / mo (depending on contract length)
VPS-2000 80 GB RAID-10 1500 GB Unlimited $49.95 – $69.95 / mo (depending on contract length)
VPS-3000 160 GB RAID-10 2500 GB Unlimited $74.95 – $89.95 / mo (depending on contract length)
Dedicated Servers†
Essential 2 x 160 GB 4.0 TB Unlimited $119.95 – $149.95 / mo (depending on contract length)
Advanced 500 GB 6.0 TB Unlimited $139.95 – $179.95 / mo (depending on contract length)
Elite 500 GB 8.0 TB Unlimited $189.95 – $229.95 / mo (depending on contract length)

* Domains included are only live sites / hosted domains. Shared accounts may offer more domain support for parked domains.

† If you need greater resources, InMotion Hosting also offers commercial class dedicated servers.

InMotion Hosting Pros

One of the biggest benefits of InMotion Hosting is that the company gives its customers options. That includes plenty of options for choosing the right hosting package for your website, blog, or business. And it includes support options. There’s nothing better than knowing you can reach your hosting company about a problem 24/7 in whatever way is most convenient for you. With InMotion Hosting, you get 24/7 phone support (which many hosts don’t offer), live online chat support, email support, and the ability to open a ticket on their website.

InMotion Hosting’s support department is also behind their other big perk; they truly try to educate and empower their customers. No one wants to feel completely dependent on their host. That can lead to them feeling trapped later if things go wrong. With InMotion Hosting, it doesn’t matter if you’ve been hosting websites for years or are brand new to Web development. The information you want and need is right at your fingertips. Here are some of the features that empower you as a customer:

  • On-site Q&As (ask or answer questions with fellow customers)
  • Online tutorials on anything from troubleshooting hosted email problems to learning about cPanel
  • An “education channel” that offers courses on both beginner and advanced topics
  • Online tools like a blacklist checker and favicon generator for your websites

If you want a hosting company that cares about its customers enough to help them learn, then InHosting could be a good fit for you. After all, if you want to grow your blog or online business website, you need to understand the basics so you can troubleshoot problems quickly if they occur.

InMotion Hosting Cons

Honestly, I haven’t found any serious cons for InMotion Hosting. Their prices aren’t the lowest around, but they certainly seem reasonable for what you get. The support options are better than most. And they have plenty of hosting options available, meaning you’re bound to find a hosting package that meets all of your needs and gives you the opportunity to grow without having to change hosts later. While I’m not currently in the market for a new host, if I were InMotion Hosting would be near the top of my list.

The only complaint I could see some folks having is the fact that shared hosting plans are more limited than most (as in you can’t host “unlimited” websites). But really that just means they aren’t overselling their space to the degree some other hosts are. So while it seems like a con on the surface, I see that as being more reliable and transparent with their customers. I suppose on the other hand, you could consider their “unlimited” shared disk space and bandwidth for those accounts a negative. If you want to know exactly what you’re getting, you might want to stick to the VPS or Dedicated plans.

In Conclusion

Overall, InMotion Hosting looks like one of the best options around right now. If you’re looking for a new Web hosting company, I strongly recommend giving their packages a look.

Sign up for InMotion Hosting

Note: Information in this review was valid at the time of writing – December 2012. Prices may have since changed. Please visit the hosting company’s website for the most current information on pricing and features.

Disclaimer: This post contains affiliate links. The author is not directly compensated by the inclusion of these links, and earns the same regardless of writing a positive or negative review. Web Hosting Directory prides itself on providing objective information and hosting reviews to help readers choose the best hosting provider for their needs.


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12 Comments

  1. Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    When I was looking for a web hosting/email solution that enabled me to have a dedicated IP address, I was looking at three or four different companies. The thing that sold me on InMotion Hosting was your real time chat function on your web site. Most other companies have a similar thing, but when I started the InMotion Hosting chat, there was immediately someone on the other end to answer my questions. This was at 5:00am on a Saturday morning, when I wouldn’t have expected them to be at peak staff. I spoke to a person called James who was very knowledgeable and was able to answer all my questions. The other company that I tried this with just didn’t respond to the chat request. I figured if they can’t respond to a sales enquiry what will their technical support be like.

    Regards … Tim.

  2. Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    As always I have been very satisfied with the support experience. Inmotion support is always polite, patient and very knowledgeable. I always get an answer to my questions and a solution for my problems. Keep up the great work!

  3. Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    After spending 4 years with another hosting service I finally decided that there had to be something better out there. My experience today with InMotions tech support proved that that was true. For the first time since I started developing I felt like I was speaking to someone I could trust to find the answers I needed.

  4. Overall Rating 55555
    Features 44444
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    I love the way what you have in the CPanel more than other webhosting had. On the other hands, it seems the PHP 5.3 in CPanel “Stat” is always appear as is even thought I have switched to PHP 5.4, I got your InMotions tech support to check and resolved in less than 5 mins.

    I wish there is Cloudflare in CPanel which allow me to opt for free CDN service without hassle than having to configure it manually.

  5. Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    My experience with InMotion from the very beginning has been outstanding. In particular, the customer service representatives/technicians whom I have interacted with are easily among the best in any industry I have ever dealt with. I am a first time small business operator, and know enough to be dangerous when it comes to technology, but the resources available online and on the phone are fantastic. I was apprehensive about managing my own “tech” at first (especially running two different websites), but am so glad that I decided to go with InMotion. I am actually having fun with my sites rather than worrying about them. They aren’t too fancy – not yet anyways :)

  6. Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 44444
    Uptime 55555
    Ease of Use 44444

    I was suffering GoDaddy before this. Slow response and frequent outages were common over there. When I reached my boiling point with them I switched to InMotion based on reviews I’ve seen across the Internet. I can attest that the reviews hold true. InMotion has been wonderful to work with. They are quick to response to any request. Usually in a matter of minutes. Not days like GoDaddy. I’m still a new site so I can’t attest to performance yet but I’m confident that InMotion will be rock solid based on what others have said.

  7. Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    Excellent customer service. Very short wait time on the phone and the staff even helped me consolidate my accounts (I didn’t know I wanted this until it was brought to my attention). Will reccommend to anyone!

  8. I recieved assistance from Sawyer and thought he was very professional and helpful. He provided excellent costumer service.

  9. Overall Rating 55555
    Features Not Rated
    Price Not Rated
    Customer Service Not Rated
    Reliability Not Rated
    Uptime Not Rated
    Ease of Use Not Rated

    As an absolute beginner I have been very impressed with, and glad of the friendly, efficient and effective support that I have received from InMotion. I did the research before signing up and it has paid off. I am still working on my fledgling website, but I am exceeding my own expectations thanks to the patient assistance I am getting from the InMotion team.

  10. Overall Rating 55555
    Features 55555
    Price 44444
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    I had two calls today. one with lance and one with brian (i think)
    great service as usual!!!
    that is one of the reasons why i am with inmotion hosting
    your price isnt the best …. BUT YOUR SERVICE PERSONEL DEFINATELY IS!

    thank you very much!

  11. Cindy in Vista
    Overall Rating 55555
    Features 55555
    Price 55555
    Customer Service 55555
    Reliability 55555
    Uptime 55555
    Ease of Use 55555

    I’ve appreciated In Motion Hosting web site hosting for years now. My websites come up quickly and are very reliable. I also like that I can give out a URL that directly references a subdirectory in my website directories. And, I can password protect those directories. Also, very helpful phone support. Thanks!

  12. Overall Rating 55555
    Features 44444
    Price 44444
    Customer Service 55555
    Reliability 55555
    Uptime Not Rated
    Ease of Use Not Rated

    Great support and friendly and responsive support personnel

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Overall Rating
Features
Price
Customer Service
Reliability
Uptime
Ease of Use